How do you achieve ongoing customer satisfaction?
By combining outstanding product quality with optimum service. For Duravit, quality is a central success factor that is reflected both in innovative design collections and in continuous process optimisation in order to ensure the satisfaction of business partners, architects and consumers. Thanks to a global quality management system, products and processes meet the company’s high standards all over the world. These uniform standards are already established at the Duravit India production site and have now been confirmed by the TÜV Rheinland independent certification body: the factory was certified in compliance with the EN ISO 9001:2008 quality standard in December 2013.
EN ISO 9001:2008 defines requirements for a company's quality management system. The certification confirms that a company establishes customer orientation as a corporate objective and that it develops all of its processes accordingly, monitoring them continually. The company’s management processes are aimed at achieving customer satisfaction. Amongst other things, this means developing relationships with suppliers who meet statutory requirements with regard to environmental protection and occupational health and safety, for example.
The requirements of the standard were implemented in India within a twelve-month period; this was only possible with the cooperation and participation of each one of the 380 employees.
“In India and elsewhere in the world, the Duravit brand stands for a commitment to service and excellence, from product development through to customer service", says Asutosh Shah, Managing Director Duravit India.
“Quality is thus a number-one priority because what we want most are satisfied customers who, even after years, are still choosing Duravit products. We can only earn this loyalty by delivering top product and process quality.”
Duravit India is the newest production site of Duravit AG. With the certification of this factory, all sites throughout the world now comply with EN ISO EN 9001:2008.